5. Respect Comes First
How did Melina Salazar continually serve Buck, while others could not? Well, despite his grumpy reputation, Salazar had always believed the key to successful customer service is respect. Still, like everyone else who worked at Luby’s, even she had some run-ins with the infamous customer.
In fact, the first couple of times she served Buck, Salazar admitted she was at the edge of losing her calm demeanor. Nevertheless, Buck had earned a soft spot in her heart. In time, she had grown to care about the grumpy old man a lot. Little did she know, Buck had a special surprise for her…